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Troubleshoot complex endpoint, Cloud PC, and mobile device management issues as the engineering escalation point. Manage Windows 10/11 with Intune, Autopilot, Autopatch, and security features, and design Intune and Windows 365 solutions.

Modernized identity and device management with Entra ID and Intune across multiple platforms. Deployed and migrated Windows Server and Active Directory environments, and led Patch My PC and Microsoft 365 Copilot deployments.

Supported customers with deployment, migration, optimization, and decommissioning of Windows Server, Active Directory, Entra ID, Intune, and SCCM, including Microsoft FastTrack Center engagements.

Led a 3-month migration of 22,000+ iOS and Android devices from AirWatch to Microsoft Intune. Developed SOPs to standardize migration steps and support.

Implemented Azure AD Conditional Access and Microsoft Authenticator, and administered Intune MDM, BYOD, and MAM. Performed Active Directory domain migrations and optimized license utilization.

Administered multi-office infrastructure including Windows Server, Active Directory, file shares, server migrations, Office 365, VoIP, G Suite, and MDM. Managed IT budget and wrote statements of work.

Performed enterprise system administration including MDM, end-user compute (thin clients and VDI), Active Directory, hardware, software, and network issues.

Supported SCCM, Active Directory, Windows Server, networking, PXE imaging, MFA, and corporate MDM/BYOD across Pacific Northwest offices. Responded to 20,000+ help desk calls.

Provided enterprise support with sub-12-minute average handle time, covering Active Directory, Windows Server, MFA, email, PXE imaging, corporate MDM/BYOD, and EUC fleet refreshes.

Earned HDI Customer Service Representative certification in October 2018.

Earned Microsoft Certified: Security Operations Analyst Associate (SC-200) in February 2025, valid through February 2027.

Earned Microsoft 365 Certified: Administrator Expert (MS-102) in March 2025, expired March 2026; re-certification in progress.

Earned Microsoft Certified: Identity and Access Administrator Associate (SC-300) in March 2025, expired March 2026; re-certification in progress.

Earned Microsoft Certified: Endpoint Administrator Associate (MD-102); expired, re-certification in progress.

Earned Microsoft Certified: Azure Fundamentals in November 2020.

Completed MCSA Windows Server 2016 with MCSE Core Infrastructure (Security) training.