Cedro Phoenix

I've managed endpoint, identity, and cloud operations at Gradient AI, administering JAMF, Intune, Azure/Entra ID, Microsoft 365, and Okta across a SaaS-heavy macOS and Windows environment. I reduced onboarding time by 25% through zero-touch provisioning and saved 10 hours weekly with Bash and PowerShell automation.

At Liaison International, I supported IT operations for an engineering organization serving 1,500+ users, managing Active Directory, Exchange/Office 365, file shares, and network subnets. I reduced email-related incidents by 45%, delivered 10+ deployment projects with zero downtime, and improved adoption through training and documentation.

I've also supported 3,000+ clients at Best Teks, earning a 90% first-call resolution rate and cutting repair time by 50%. I now provide independent consulting for endpoint management, cloud administration, and security configuration, and I bring fluent English, French, and Arabic communication to my work.