Faisal E

Senior consultant for identity and access management, endpoint management, endpoint protection, and data governance, specifically for Microsoft solutions. Assisted sales teams with proof of concepts, demonstrations, and technical discussions around Entra ID, Intune, and Microsoft security and compliance.

Designed and implemented Microsoft 365, Co-Pilot, and Azure cloud architectures aligned with customer business objectives. Led security assessments, compliance audits, and client workshops, and managed cross-functional teams for cloud migration projects.

Post-sales architect for Microsoft 365 (Entra ID, Intune, Defender for Endpoint, Co-Pilot) cloud solutions, leading transitions from on-premise to cloud. Led a team of 18 Cloud Solutions Architects, managed KPI reviews, and oversaw the hiring process.

Spearheaded security and compliance initiatives for corporate accounts, enhancing organizational resilience in retail/hospitality verticals. Conducted security assessments, collaborated with cross-functional teams, and drove customer satisfaction through tailored support and project management.

Led implementation of advanced Defender for Endpoint and Sentinel security protocols in enterprise manufacturing environments. Developed cloud security strategies, demonstrated the Defender stack via Microsoft 365 E5, and conducted security assessments.

Managed a team of 12 sellers across the US, focusing on moving customers from Office 365 to Microsoft 365 licensing, including Azure services such as Sentinel. Developed strategic sales plans, oversaw project management, and reviewed weekly pipelines.

Drove sales initiatives for security and compliance solutions as a pre-sales engineer. Collaborated with clients to assess needs, design tailored cloud architectures, and deliver technical demonstrations and proof of concepts.

Escalated critical support issues to product groups, ensuring swift resolution and minimal downtime for enterprise clients. Conducted technical assessments, developed training sessions, and led initiatives to streamline support processes.

Engineered mobile device management solutions via AirWatch (now Workspace One) on-premise, managing over 9,000 devices globally. Optimized the environment for endpoint management, application deployment, and data loss prevention for iOS/Android devices.

Managed over 1000 users in Exchange on-premise, Active Directory, and Mobile Iron space, ensuring proper provisioning and maintaining server/domain controller health. Conducted architectural reviews every 90 days and managed device ordering and provisioning.

Team lead for operations of services at Riskten, a corporation focused on software for car dealerships. Assisted with training employees, provided feedback to product groups, and hosted training sessions at dealerships.

Senior technical trainer at BlackBerry, tasked with training new hires for 8 weeks on the infrastructure for BES (BlackBerry Enterprise Server), including installation, connection to Exchange, and acting as a mobile device management solution. Conducted deep architecture discussions and whiteboarding experiences.

Managed a team of 16 technical support representatives troubleshooting mobile devices and reporting outages to tier 3 teams. Listened to customer calls, graded calls, provided feedback, and managed the training and hiring process for new hires.

High school diploma from Poteet High School in Mesquite, Texas.