At the Social Security Administration, I answered beneficiary questions by phone and chat, explained eligibility and benefits, and helped resolve payment issues. I also assisted people with creating mySSA accounts and removing account lockouts.
I interviewed beneficiaries and their representatives to understand their concerns, explained the appeals process, and prepared documents to appeal decisions. I provided information about work incentives and beneficiary reporting requirements.
At the Transportation Security Administration, I provided front-line security for air travelers, identified hazardous objects, and used electronic detection and imaging equipment. I also educated travelers about security procedures and responded to airport emergencies.
I’ve also worked in grocery, retail, cleaning, and restaurant service roles. I earned a Pharmacy Technician certificate and received recognition awards from the Social Security Administration and the Transportation Security Administration.
