At AudioNova, I handled inbound and outbound calls selling and servicing Phonak and Sennheiser hearing aids while setting appointments for Elite Hearing Centers. I received the Best of the Best agent award for Q2 2025 and exceeded sales, productivity, and call metric goals virtually every month.
At Macmillan Learning, I provided technical support to instructors and students using virtual classroom environments. I troubleshot website and device issues, tracked cases in Sales Force, and escalated issues to the content developer team when needed.
At Alorica, I provided Level 1 Dell Pro Support for customers with warranty issues involving computers, tablets, and other hardware. I troubleshot issues, created service tickets in Sales Force, and worked toward first-call resolution.
Earlier, at MKB Technology, I sold HP server parts, custom server configurations, and technology services, while supporting new and existing customers. I also managed end-user sales through eBay and Amazon and maintained 100% feedback and customer satisfaction.
