Timothy Ibuluwa
@timothyibuluwa
Versatile customer support specialist with 6+ years of experience.
What I'm looking for
I am a dedicated Customer Support Specialist with over 6 years of experience in delivering exceptional service to high-level customer accounts. My journey in customer service has equipped me with the skills to build and maintain strong client relationships, ensuring their needs are met with tailored solutions. I pride myself on my ability to communicate effectively, fostering trust and engagement with clients.
Throughout my career, I have worked in various roles, including my current position at The Place Restaurant, where I address customer inquiries through multiple channels, troubleshoot technical issues, and manage order information. My previous experience as a Sales Engineer at Techlance Global Limited allowed me to develop a robust client portfolio and deliver persuasive sales presentations, showcasing my ability to identify new business opportunities and enhance client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
The Place Restaurant
Jul 2020 - Jan 2025 (4 years 6 months)
As a Customer Support Specialist, I addressed customer concerns via calls and chat, assisted with device setup and troubleshooting, handled billing issues, and performed data entry using the company's CRM system.
Sales Engineer
Techlance Global Limited
Mar 2017 - Jul 2020 (3 years 4 months)
In my role as a Sales Engineer, I built and managed a client portfolio, identified new business opportunities, and delivered persuasive sales presentations to maintain strong customer relationships.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Engineering, Electrical and Electronics Engineering
2006 - 2011
Grade: Second Class Honours, Lower Division
Activities and societies: Engaged in research related to electrical engineering and participated in various academic projects.
Studied Electrical and Electronics Engineering, focusing on the principles of electrical systems, electronics, and their applications in various industries. Achieved Second Class Honours, Lower Division.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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