Tim Morgan
@timmorgan
I translate enterprise questions into requirements, modernization decisions, and data-driven operational improvements.
United StatesWhat I'm looking for
At AT&T, I led business analysis for ServiceNow CMDB modernization spanning more than 500,000 enterprise server records, taking work from requirements discovery through testing readiness and rollout. I partnered with system owners, compliance teams, and leadership to turn business questions into workflows, data mapping, user stories, and release priorities.
I’ve also helped eliminate 70% of legacy applications through Azure modernization, built enterprise reporting platforms and KPIs, and developed dashboards and vendor-management solutions across Finance, HR, and IT Sourcing. I combine SQL, reporting, root-cause analysis, and AI-assisted development with Claude Code to improve enterprise decisions and delivery outcomes.
Experience
Work history, roles, and key accomplishments
Served as subject matter expert and business analysis lead for a multi-year ServiceNow CMDB modernization covering 500,000+ enterprise server records, owning the effort from requirements discovery through testing readiness and rollout execution. Partnered with business users, system owners, compliance teams, and leadership to translate business questions into workflow requirements, data mapping, a
Gathered reporting and data requirements from business stakeholders and translated them into technical specifications for dashboards and executive reporting solutions. Built enterprise reporting and analytics platforms using MicroStrategy, improving executive visibility into operational and financial performance.
Gathered requirements from business stakeholders and built functional specifications, dashboards, and reports supporting vendor management operations across Finance, HR, and IT Sourcing. Identified process gaps and proposed improvements using ColdFusion, SQL, and reporting tools, increasing usability, efficiency, and system reliability.
Education
Degrees, certifications, and relevant coursework
Webster University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science with a minor in Information Management (Business & Management) from Webster University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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