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Michael Stick

@michaelstick

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Business Analyst at DaVita who automated a daily reporting process, saving 130+ hours annually.

United States

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At DaVita, I led an enterprise knowledge audit of more than 2,000 documents across Confluence and SharePoint, then presented governance recommendations to senior leadership. I also built a live AI-powered automation that saves 130+ hours annually.

At Accolade, I redesigned workflows that increased call center productivity by 30%. Across my work in healthcare, regulated environments, and technology consulting, I’ve translated business needs into documented requirements, processes, and solutions people can use.

Experience

Work history, roles, and key accomplishments

Current

Senior Analytics Analyst

Current

DaVita Inc.

Dec 2021 - Present (4 years 11 months)

Led enterprise knowledge audit of 2,000+ documents, built AI-powered automation saving 130+ hours annually, and managed Tableau governance for 1,000+ users.

Business Analysis Process Improvement Governance and Reporting Confluence SharePoint Tableau Glean AI Automation Stakeholder Management Documentation

Business Analyst — Operations

Accolade, Inc.

Mar 2020 - Jul 2021 (1 year 4 months)

Increased call center productivity 30% by redesigning workflows and aligning cross-functional stakeholders. Gathered requirements and served as liaison between technical teams and business stakeholders.

Process Redesign Workflow Documentation Requirements Gathering Stakeholder Management Data Validation Cross Functional Collaboration

IT Project Analyst

DaVita Inc.

Jun 2016 - Mar 2020 (3 years 9 months)

Interviewed 20+ subject matter experts to document undocumented processes and built a complete SOP suite. Administered SharePoint and coordinated technology documentation across enterprise teams.

Process documentation SharePoint Administration Requirements Gathering Data Validation Cross functional Coordination

Senior Specialist

DaVita Inc.

Mar 2013 - Jun 2016 (3 years 3 months)

Supported operational systems, reporting tools, and process improvement initiatives across technical and business stakeholder teams.

Operational Support Reporting Tools Process Improvement Stakeholder Management

IT Consultant & Engineer

LANsCom LLC

Jan 2009 - Jan 2013 (4 years)

Managed a portfolio of up to 30 simultaneous business clients, serving as de facto CIO. Led end-to-end software implementations including requirements gathering, vendor selection, rollout, and training.

IT Consulting Vendor Selection Software Implementation Requirements Gathering User Training Documentation

IT Manager

New Century Bank

Jan 2005 - Jan 2009 (4 years)

Managed technology operations in an FDIC-regulated environment with audit-ready documentation and compliance standards. Developed IT governance documentation and operational procedures.

IT Management Compliance Governance Documentation Operational Procedures Audit Readiness