Sridevi poosaikkannu

Owned and analyzed operational and supply chain data using Excel, SQL, and reporting tools to support leadership decision-making and modernization initiatives. Developed process documentation, workflow diagrams, user guides, and training materials for enterprise system migration projects.

Led cross-functional collaboration between business stakeholders, product managers, engineering, QA, and operations teams to deliver enterprise technology solutions. Managed Azure DevOps features, epics, user stories, backlog prioritization, sprint planning, and release management within Agile delivery environments.

Analyzed Azure customer feedback to influence product roadmap and improve platform reliability. Built Power BI dashboards to track customer satisfaction KPIs and supported engineering teams with technical requirements and API behavior analysis.

Created BI dashboards to measure Google Maps quality and user experience, surfacing actionable metrics to improve quality. Prioritized fixes and enhancements based on data insights and stakeholder input, maximizing ROI for engineering effort.

Delivered Acer's customer support application from requirements through deployment. Led sprint ceremonies, created test plans, and managed stakeholder communication.

Developed customer-facing web pages using C# and ASP.NET. Built SQL stored procedures and ensured cross-browser compatibility.

Master of Science in Software Engineering from Amrita School of Engineering.

Master of Science in Information Technology from Amrita School of Engineering, completed in June 2007.