Open to opportunities

Tim Gachanja

@timgachanja

Message

Empathetic operations and team lead delivering data-informed solutions and measurable process improvements.

Kenya

Message

What I'm looking for

I’m seeking a leadership role where I can use data-driven operations, strong cross-functional collaboration, and coaching to scale teams and improve customer outcomes.

I am an empathetic, results-driven team lead with a strong track record of delivering data-informed solutions to complex business and technical challenges. I combine analytical expertise, hands-on IT experience, and a people-first leadership style to drive project success and team growth.

Across remote and onsite roles I have streamlined operations, improved planning accuracy, and implemented reporting frameworks that increased team productivity, on-time delivery, and stakeholder alignment. I have led recruitment, coaching, and performance programs that reduced turnover and improved customer satisfaction and agent productivity.

Technically grounded, I have built ML-powered tools, improved model accuracy, designed interactive visualizations in Power BI and Tableau, and maintained networking infrastructure. I prioritize clear communication, cross-functional collaboration, and mentoring to sustain high-performing teams and continuous improvement.

Experience

Work history, roles, and key accomplishments

Team Operations Coordinator

Two Dots

Jun 2023 - Nov 2024 (1 year 5 months)

Streamlined daily operations and optimized task distribution to increase team productivity by 20% and achieved a 95% on-time delivery rate across high-impact initiatives while improving stakeholder visibility and audit readiness.

Operations Management Project Planning Process Improvement Stakeholder Management Team Leadership Documentation Performance Tracking

Operations Team Lead

Remotasks

May 2019 - May 2023 (4 years)

Built and led a customer-focused team that increased customer satisfaction by 25%, reduced turnover by 30%, and improved agent productivity by 22% through scheduling optimization, process improvements, and KPI-driven coaching.

Team Leadership Workforce Planning Customer Operations Process Improvement KPIs Coaching Cross Functional Collaboration

Training Specialist - Growth Assistant

Remotasks

Jun 2018 - Apr 2019 (10 months)

Delivered structured and unstructured data outputs with 99% accuracy, mentored team members to reduce quality issues by 30%, and accelerated project delivery speed by 15% through improved processes and research.

Data Annotation Quality Assurance Mentoring Project Planning Research Process Optimization Collaboration Reporting

Machine Learning Resident

ICodeAI

Jan 2018 - Aug 2018 (7 months)

Developed ML tools including a recommendation engine that increased engagement and revenue by 18%, improved model accuracy by 25%, and reduced preprocessing time by 50% through data standardization and feature engineering.

Machine Learning & Model Tuning data preprocessing Recommendation Systems Data Visualization Power BI Tableau

I.T Support Technician

General Post Office Nairobi

Sep 2017 - Dec 2017 (3 months)

Resolved hardware and software issues to reduce user downtime by 40%, configured networking infrastructure including Cisco and Safaricom routers to achieve 99% uptime, and performed switch port terminations to improve connectivity.

IT Support Cisco Router Maintenance Switch Port Termination User Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Murang'a University of Technology

Bachelor of Science, Information Technology

2013 - 2017

Completed a Bachelor of Science in Information Technology with coursework and projects focused on IT systems, networking, and data analysis between 2013 and 2017.