Timale Manda

At Berry Green Enterprise, I owned customer experience and business operations across ordering, delivery, and payment journeys for a technology-enabled food service platform. I resolved 50+ customer and operational cases, analyzed 500+ customer interactions, and built feedback loops across five core workflows.

I partnered with engineering throughout the web-platform development lifecycle, translating fragmented manual processes into scalable workflows and supporting 20+ platform improvements through requirements documentation, workflow testing, and iteration. I also investigated API, logistics, and payment-gateway issues using root-cause analysis to improve reliability and communicate actionable solutions across technical and business stakeholders.

As a Data Trainer at SME Solutions, I structure and evaluate specialized IT and SaaS AI tasks for production workflows, investigate edge cases, and document decisions that strengthen data quality. I bring an operations mindset grounded in customer experience, product improvement, and practical cross-functional execution.