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chansa kapapula

@chansakapapula

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Operations and communications specialist with a focus on efficiency.

Zambia

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What I'm looking for

I am looking for a role that values efficiency and innovation, where I can contribute to impactful projects and collaborate with diverse teams.

I am an operations and communications specialist with over 5 years of experience in streamlining systems and enhancing efficiency across various sectors. My journey has been defined by my ability to create scalable tools and processes that not only boost productivity but also foster a human-friendly work environment. I have a strong belief in the power of automation, and I strive to implement solutions that are both effective and user-centric.

Throughout my career, I have held significant roles, including Operations Manager at Think Zambia, where I built SOPs and automated workflows to support development operations across multiple countries. My experience as a Board Member for the Think Zambia Foundation has further honed my skills in advising on organizational systems and collaborating with global stakeholders. I thrive in fast-paced environments where clarity and quick decision-making are essential, and I am passionate about using my skills to drive impactful change.

Experience

Work history, roles, and key accomplishments

Current

Board Member

Current

Think Zambia Foundation

Apr 2022 - Present (3 years 2 months)

Advised on organizational systems and fundraising strategy with global stakeholders. Reviewed reports and communications for alignment and clarity.

organizational Funding Strategies Stakeholder Management Reports Communication Alignment

Current

Facilitator

Current

Hour of Code

Jan 2021 - Present (4 years 5 months)

Led digital inclusion workshops, introducing underserved youth to coding and online tools.

Current

Volunteer

Current

Sistah Sistah Foundation

Jan 2021 - Present (4 years 5 months)

Assisted in planning, logistics, and communications for feminist advocacy events.

Event Planning Logistics Communication Advocacy

Project Manager – Marketing

Smollan Zambia

Apr 2022 - Present (3 years 2 months)

Led campaign operations for brands like Colgate and Heineken. Utilized digital tools to track deliverables and optimize client reporting, working across departments and vendors to ensure timely execution.

Vendor Management

Operations Manager

Think Zambia

Mar 2021 - Present (4 years 3 months)

Built SOPs and automated workflows in Monday.com to support development operations. Managed donor CRM and documentation across three countries, collaborating across time zones to ensure alignment on reporting, timelines, and deliverables.

SOP Development Workflow Automation Monday.Com CRM Management Documentation Reporting

Administrative Assistant

ECL Business Park

Jan 2020 - Present (5 years 5 months)

Supported scheduling, communications, and team coordination for multiple internal teams. Created templates and operational documentation for internal use.

Scheduling Internal Communications Team Coordination Templates Administrative Support

Volunteer

African Community Centre

Jan 2008 - Present (17 years 5 months)

Supported administrative operations and logistics for community programming.

Administration Logistics

Education

Degrees, certifications, and relevant coursework

Information and Communication University

Bachelor of Arts, Mass Communications

Currently pursuing a Bachelor of Arts in Mass Communications. This program focuses on developing skills in various aspects of communication, including media studies and public relations.

Coleg Glan Hafren

Diploma, Social Welfare

Completed a Diploma in Social Welfare, gaining foundational knowledge in social work principles and community support. The curriculum covered various aspects of social care and welfare practices.