Mbuyoti M
@blessingm
I build and scale e-commerce operations, customer support, and last-mile logistics.
ZambiaWhat I'm looking for
I founded Plus Two Sixty and scaled it into a high-volume electronics retail and logistics business generating $1.5M+ in revenue. I built Shopify and BigCommerce stores from scratch, led 25+ staff, fulfilled 30,000+ parcels, and earned the 2022 Zambian E-Commerce Start-Up Business of the Year award.
At Liora Agency, I direct backend operations for multiple six-figure e-commerce brands, managing customer support, order tracking, supplier coordination, chargebacks, and PayPal disputes. I lead remote support teams against a six-hour first-response and 24-hour resolution SLA.
I bring hands-on experience with Shopify, BigCommerce, Klaviyo, Gorgias, Reamaze, SOP design, retention flows, and cross-border operations. My MBBS background adds an analytical perspective for health, wellness, and technical e-commerce brands.
Experience
Work history, roles, and key accomplishments
Customer Support Manager
Liora Agency
May 2026 - Present (3 months)
Direct backend operations for multiple 6-figure e-commerce brands, managing customer support, order tracking, and supplier coordination. Lead remote support agents, enforce SLAs, and manage chargebacks and PayPal disputes.
Data Collection Contractor
FXC Intelligence
Mar 2026 - Present (5 months)
Execute cross-border payments mystery shopping and data collection for a global financial intelligence firm, auditing banks, MTOs, and fintech providers across 30+ corridors.
Independent E-Commerce & Operations Consultant
Freelance
Jan 2025 - Feb 2026 (1 year 1 month)
Partnered with digital brands to optimize customer support workflows, audit Shopify integrations, and design automated customer retention flows. Built SOPs and technical documentation for growing online storefronts.
Founder & Chief Executive Officer
Plus260
May 2016 - Dec 2024 (8 years 7 months)
Founded and scaled a high-volume electronics retail and logistics business to $1.5M+ in revenue, winning the 2022 Zambian E-Commerce Start-Up Business of the Year. Built two e-commerce stores, implemented Klaviyo email marketing, and managed high-volume customer support.
International B2B Machinery Sales Agent
Self-Employed
Jan 2016 - Dec 2021 (5 years 11 months)
Managed end-to-end B2B sales cycles for machinery sourced from China for African business clients, handling negotiation and cross-border logistics.
School Enrollment Agent
Self-Employed
Jan 2016 - Dec 2021 (5 years 11 months)
Placed 40+ African students into Chinese universities, managing admissions, visa documentation, and institutional relationships.
Education
Degrees, certifications, and relevant coursework
Jiujiang University
Bachelor of Medicine and Surgery, Medicine
Graduated with a Bachelor of Medicine and Surgery (MBBS) degree from Jiujiang University in 2021.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
Skills
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