Looking for a job

Ti Magicattu

@timagicattu

Message

I resolve e-commerce customer issues across email, chat, and social media.

Egypt

Message

What I'm looking for

I'm looking for freelance or remote customer support work where I can handle email, live chat, and social media inquiries, resolve customer issues clearly and empathetically, and support e-commerce operations.

I've supported e-commerce customers at Darina and SneakerSouqq, resolving order, delivery, product, return, refund, and complaint issues through email, live chat, and social media. I can manage high-priority escalations while maintaining a professional, brand-appropriate tone.

I've also managed Shopify operations for multiple clients, creating 100+ product listings and maintaining accurate product data, pricing, variants, tags, and categories. My background in medical records digitization strengthened my focus on data accuracy, quality control, and reliable follow-through.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Specialist

SneakerSouqq

Jan 2026 - Aug 2026 (7 months)

Managed complaint escalation, conflict resolution, and customer de-escalation for high priority cases. Answered product inquiries, returns and refunds, and shipping questions while maintaining a professional tone.

Customer Support Specialist

Darina

Jun 2026 - Jul 2026 (1 month)

Handled up to 100 customer support tickets daily via email and social media, resolving order and delivery issues, product questions, and complaints. Coordinated with suppliers to track orders and provide accurate delivery updates.

Email Support Social Media Customer Service Order Tracking Complaint Resolution Supplier Coordination Zendesk Gorgias Google Workspace Zoho Desk Comslayer Slack Microsoft Teams WhatsApp Business Shopify Etsy WooCommerce Microsoft 365

Shopify Product Manager

Bebisgrossisten, Eternal Elixir, Nooblue & Top Alliance

Mar 2022 - Jun 2025 (3 years 3 months)

Created 100+ product listings for multiple e-commerce clients, including SEO-friendly titles and descriptions. Edited and optimized product images using Canva and maintained product tagging, categorization, pricing, and variant accuracy.

Shopify E Commerce Operations Product Listing SEO Canva data consistency Product Management

Medical Data Entry Specialist

Family Health Center

Dec 2018 - Jun 2022 (3 years 6 months)

Led data entry operations for a long-term medical records digitization project, managing a small team converting patient records from paper to digital format. Entered 1500+ patient medical records and audited records for duplicates and incorrect values.

Data Entry Medical Records Data Cleaning Data Standardization Team Supervision Quality Assurance Proofreading

Shopify Product Manager

Eternal Elixir

Created 100+ product listings for multiple e-commerce clients. Created SEO-friendly product titles and descriptions using AI and SEO tools to improve organic search visibility.

Shopify Product Listing SEO AI Tools Canva Product Tagging categorization Pricing Variant Management data consistency E Commerce Operations

Shopify Product Manager

Top Alliance

Created 100+ product listings for multiple e-commerce clients. Created SEO-friendly product titles and descriptions using AI and SEO tools to improve organic search visibility.

Shopify Product Listing SEO AI Tools Canva Product Tagging categorization Pricing Variant Management data consistency E Commerce Operations

Shopify Product Manager

Bebisgrossisten

Created 100+ product listings for multiple e-commerce clients. Created SEO-friendly product titles and descriptions using AI and SEO tools to improve organic search visibility.

Shopify Product Listing SEO AI Tools Canva Product Tagging categorization Pricing Variant Management data consistency E Commerce Operations

Shopify Product Manager

Nooblue

Created 100+ product listings for multiple e-commerce clients. Created SEO-friendly product titles and descriptions using AI and SEO tools to improve organic search visibility.