Nitila Khatiwada
@nitilakhatiwada
Customer service representative skilled in communication and problem solving.
What I'm looking for
I am a dedicated customer service representative with a strong background in addressing customer inquiries and resolving issues effectively. My experience at Bhoj Deals has equipped me with the skills to manage customer complaints, coordinate with restaurants, and ensure a seamless delivery experience. I take pride in my ability to maintain high levels of customer satisfaction through effective communication and problem-solving.
With a solid educational foundation in computer science and economics, I am eager to apply my technical skills in a challenging and motivating environment. I am currently pursuing a Bachelor's degree in law, which further enhances my analytical and critical thinking abilities. I am committed to providing exceptional service and continuously honing my skills to meet the needs of customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bhoj deals
Worked in a food delivery service addressing customer inquiries, complaints, and order issues via phone, chat, and email. Coordinated with restaurants to resolve delivery delays and errors, managed refunds, exchanges, and order adjustments to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
College of Law
Bachelor's degree, Law
2022 -
Currently pursuing a Bachelor's degree in Law, focusing on legal principles and practices.
Commoners Home for Education
Bachelor's degree, Computer Science
2019 - 2022
Grade: 3.12
Studied Computer Science, gaining knowledge in programming, data structures, and software development.
Rising Sun Boarding School
Bachelor's degree, Economics
2019 - 2019
Grade: 3.05
Completed studies in Economics with a focus on understanding economic principles and their applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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