Tiffany Singleton
@tiffanysingleton
Results-driven operations executive with expertise in AI and digital branding.
United StatesWhat I'm looking for
I am a results-driven executive leader with over a decade of experience in healthcare operations, customer service, and remote business strategy. My career has been marked by a commitment to optimizing workflows and driving strategic initiatives that enhance customer experiences. I excel at integrating cutting-edge artificial intelligence and digital branding solutions into traditional operations, ensuring that organizations not only meet but exceed their operational goals.
In my current role as a Patient Support Specialist at Aveanna Medical Solutions, I provide comprehensive telehealth and operational support, collaborating cross-functionally to resolve patient inquiries and improve service delivery. My self-employed venture as a Remote AI Contributor and Branding Strategist has allowed me to design impactful AI training data and digital branding strategies, further showcasing my ability to bridge technology and customer engagement. I am passionate about leading high-performance teams and fostering an environment of continuous improvement.
Experience
Work history, roles, and key accomplishments
Patient Support Specialist
Aveanna Medical Solutions LLC
Jan 2024 - Present (1 year 7 months)
Provided comprehensive telehealth and operational support for nationwide patient care, including diagnostic testing, lab coordination, and pharmacy services. Collaborated cross-functionally via Microsoft Teams to resolve patient inquiries and ensure accurate data transmission to healthcare teams.
Remote AI Contributor & Branding Strategist
Tiffany Singleton Consulting
Jan 2022 - Present (3 years 7 months)
Designed and delivered high-impact AI training data, UX feedback, and digital branding strategies for leading AI teams and niche e-commerce ventures. Generated over 100 human-like prompts for emerging large language models and conducted quality assurance audits to refine conversational model performance.
Administrative & Operations Support Specialist
Private Company Index / Entrex LLC
Sep 2020 - Jul 2022 (1 year 10 months)
Managed comprehensive financial operations including bookkeeping, payroll processing, invoicing, and vendor procurement to ensure accuracy and compliance. Developed and refined operational policies, resulting in enhanced office efficiency and improved stakeholder communications.
Senior Customer Support Specialist
Alorica Call Center
Mar 2009 - Aug 2020 (11 years 5 months)
Managed over 200 inbound and outbound calls daily, ensuring timely resolution of complex customer inquiries through streamlined call management procedures. Implemented productivity enhancements to boost customer satisfaction and efficiently delivered technical support and billing assistance.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Kansas Medical Center
Bachelor of Applied Science, Medical Science
1998 - 2002
Developed a comprehensive understanding of healthcare through an applied, hands-on curriculum integrating medical diagnostics, patient care procedures, and healthcare operations. Gained specialized expertise in clinical data analysis, medical communications, and interdisciplinary support—equipping for roles demanding both technical proficiency and customer focus.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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