Tiffany Shultz
@tiffanyshultz
I handle high-volume emergency communications with calm, empathy, and precise decision-making.
United StatesWhat I'm looking for
I'm currently an Emergency Telecommunicator at East Lyme Police Department, managing high-volume emergency and non-emergency calls, dispatching police, fire, and medical services, and maintaining real-time personnel tracking.
I've also served as an Emergency Telecommunicator at New London Police Department, where I prioritized urgent calls, dispatched responders, managed sensitive records, and supported distressed callers with calm, clear communication.
My background also includes owning Dutch's LLC, supporting finance operations at TVCCA, and progressing from teller to Assistant Manager and Loan Officer at New London Municipal Employees Credit Union. I bring experience in customer service, operations, staff training, payroll, financial records, and managing multiple systems in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Emergency Telecommunicator
East Lyme Police Department
Jan 2021 - Present (5 years 8 months)
Managed high-volume emergency and non-emergency calls, assessed caller needs, and dispatched appropriate services. Operated CAD systems and maintained detailed records in state and national databases.
Bakery Owner / Head Baker
Dutch's LLC
Jan 2018 - Dec 2021 (3 years 11 months)
Owned and operated a small business, overseeing daily operations, customer interactions, and staff management. Managed online orders, social media, and marketing strategies to increase engagement and sales.
Emergency Telecommunicator
New London Police Department
Jan 2015 - Dec 2019 (4 years 11 months)
Handled emergency and routine calls, prioritized response based on urgency, and dispatched police and fire personnel. Entered and managed sensitive data including warrants and missing persons records.
Finance Assistant
TVCCA
Jan 2012 - Dec 2015 (3 years 11 months)
Supported finance operations including invoicing, procurement, and vendor coordination. Processed financial documents and assisted in reconciliation tasks while maintaining strict confidentiality.
Assistant Manager / Loan Officer
New London Municipal Employees Credit Union
Jan 2001 - Dec 2012 (11 years 11 months)
Progressed from teller to Assistant Manager, managing member accounts, loans, and financial transactions. Trained staff, supported daily operations, and assisted in implementing new software systems.
Education
Degrees, certifications, and relevant coursework
Ella T. Grasso Technical High School
High School Diploma
Attended Ella T. Grasso Technical High School in Groton, CT.
PowerPhone
PowerPhone Emergency Medical Dispatch (EMD) Certification, Emergency Medical Dispatch
Certified in PowerPhone Emergency Medical Dispatch (EMD).
State of Connecticut
State of Connecticut Public Safety Telecommunicator Certification, Public Safety Telecommunication
Certified as a Public Safety Telecommunicator by the State of Connecticut.
NCIC
NCIC / COLLECT Certification, Criminal Justice Information Systems
Certified in NCIC / COLLECT systems.
AT&T
AT&T CT ISDN E911 Certification, Emergency Telecommunications
Certified in AT&T CT ISDN E911 systems.
Everbridge
Everbridge & CAD Systems Qualification, Emergency Management Systems
Qualified in Everbridge and CAD systems.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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