Open to opportunities

Lacey Dillman

@laceydillman

Message

Skilled police communications officer with strong customer service expertise.

Zimbabwe

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

As a dedicated Police Communications Officer with the Shreveport Police Department, I have honed my skills in managing emergency calls and providing critical support to the public. My experience as a 911 dispatcher has equipped me with the ability to remain calm under pressure while ensuring that every caller receives the assistance they need. My commitment to problem resolution and excellent interpersonal communication skills have been key in delivering satisfactory answers to complex inquiries.

Prior to my current role, I served as a Production Coordinator and Executive Assistant at St. Paul’s Episcopal Church, where I was responsible for managing communications, organizing events, and providing administrative support to the clergy. My diverse background in customer service and management, including roles in food and beverage and retail, has further developed my organizational skills and ability to lead teams effectively. I am a highly motivated self-starter, always striving to exceed expectations and contribute positively to my workplace.

Experience

Work history, roles, and key accomplishments

Current

Police Communications Officer

Current

Shreveport Police Department

Sep 2019 - Present (5 years 10 months)

Served as a 911 dispatcher and police dispatcher, handling emergency calls and general public inquiries. Responsible for rapid problem resolution in a fast-paced environment.

Public Safety Interpersonal Communication

Production Coordinator/Executive Assistant

St. Paul’s Episcopal Church

Oct 2012 - Jun 2017 (4 years 8 months)

Managed multi-line phone systems and created/published all communications for Parishioners, Priests, and Vestry. Provided executive administrative support, handling web postings, media, public relations, and event service publications.

Microsoft Office Suite Constant Contact Calendar Management Public Relations Administrative Support Web Content Management

Food and Beverage Assistant Manager

Shreveport Convention Center

Oct 2011 - Sep 2012 (11 months)

Managed hiring, training, disciplining, and evaluating employees, overseeing catering operations and event setups. Responsible for data entry, payroll, daily deposits, and inventory management.

Payroll Data Entry Inventory Management Team Leadership

Waitress/Manager

Greek Corner

Feb 2007 - Oct 2011 (4 years 8 months)

Oversaw general restaurant management, including hiring, training, and evaluating staff. Managed payroll, scheduling, sales, inventory, and daily cash reconciliation.

Payroll Scheduling Event Planning Sales

Lead Customer Service Representative

Music Mountain Water

Apr 2006 - Feb 2008 (1 year 10 months)

Accountable for managing a multi-phone system, handling billing, collections, and processing daily payments. Responsible for keying routes and ensuring accurate financial transactions.

Customer Service Billing Collections Payment Processing Data Entry Account Management

Front Desk Representative

Fitness World Gym

Jan 2002 - Dec 2005 (3 years 11 months)

Managed all membership duties and front desk operations, including member entry/cancellation and training appointments. Handled cash, sales, and maintained facility cleanliness while ensuring positive customer interactions.

Customer Service Sales