Zaine Freeman

I am an experienced 911 dispatcher with hands-on experience coordinating emergency responses and managing high call volumes. I maintain composure under pressure and make rapid, accurate decisions to support first responders.

I have worked with multiple agencies to dispatch appropriate emergency services, monitored radio frequencies, and ensured real-time incident documentation. My strong data entry and SOP adherence keep records accurate and response efforts coordinated.

I bring effective conflict-management and crisis-de-escalation techniques, calming distressed callers to facilitate better outcomes. I also have experience training new staff and supporting team operations during peak demand.

I hold NCIC and OLETS certifications and possess practical skills in customer service, cash handling, and computer-based documentation. I am committed to reliable, professional emergency communications and continuous improvement.