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TL@tiffanyloo
Passionate IT business analyst with skills in project management.
ZimbabweI am a dedicated IT business analyst with a strong background in project management and technical documentation, particularly within the fintech sector. My experience at MVI Technologies has honed my skills in creating functional specifications documents (FSDs), user manuals, and business requirement documents (BRDs) that effectively communicate complex banking solutions to clients. I utilize various modeling techniques such as BPMN and flow diagrams to ensure clarity in solution flows, which has significantly improved project outcomes.
In my previous role as an Operations Systems Support Delivery Engineer at Huawei Technologies, I was responsible for customizing software solutions to meet client needs and providing 24/7 support. This role required me to engage with clients directly and collaborate with teams in China to implement software changes. My internship at PETRONAS further solidified my technical skills, where I contributed to both front-end and back-end development of company portal projects using technologies like Python and JavaScript.
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Work history, roles, and key accomplishments
MVI Technologies (M) Sdn Bhd
Oct 2022 - Present (3 years 1 month)
Created functional specifications, user manuals, and business requirements documents for banking solutions, utilizing BPMN and flow diagrams. Managed JIRA to track defects and enhancements, acting as Scrum Master and assisting the project manager with sprint timelines. Provided UAT support, troubleshooting issues and coordinating between development teams and clients.
Huawei Technologies (M) Sdn Bhd
Jul 2021 - Feb 2022 (7 months)
Accommodated client requirements for customizing Huawei software and provided 24/7 support and maintenance. Engaged in discussions with clients and headquarters regarding software changes and customizations. Developed requested software customizations for clients and internal employees.
PETRONAS Dagangan Berhad
Mar 2021 - Jun 2021 (3 months)
Developed front-end and back-end components for company portal projects. Managed project tasks among team members and reported progress to the supervisor. Utilized technologies including Python Flask, Jinja2, Tailwind CSS, Bootstrap, Figma, JavaScript, and MySQL.
Humantech Services Sdn Bhd
Jun 2018 - Oct 2018 (4 months)
Promoted Samsung mobile products and assisted customers with device issues. Provided advice on mobile software system maintenance.
Banana Technology Sdn Bhd
Jan 2018 - Mar 2018 (2 months)
Promoted mobile products and assisted customers with gadget issues. Performed data entry for available stock in the store.
Degrees, certifications, and relevant coursework
MUBachelor of Information Technology (Hons), Artificial Intelligence
2018 - 2021
Grade: CGPA: 3.98 (First Class Honours)
Activities and societies: Member, Google Developer Student Clubs; Member, Badminton Club
Completed a Bachelor's degree with First Class Honours, achieving a CGPA of 3.98. Awarded the JPA Scholarship and consistently recognized on the Dean's list. Participated in student clubs including Google Developer Student Clubs and the Badminton Club.
TCDiploma in Science, Internet Technology
2016 - 2018
Grade: CGPA: 3.6048
Activities and societies: Treasurer, Computer Science Society 17/18; Organizing Treasurer, Python Workshop 17/18; Organizing Treasurer, Big Data Analytics talk 16; Volunteer, Penang International Science Fair 17; Tech Mentor, Penang Science Cluster 2017.
Obtained a Diploma in Science with a CGPA of 3.6048. Actively involved in the Computer Science Society as Treasurer and organized various tech-related workshops and talks. Volunteered and mentored at local science events.
Software and tools used professionally
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