Tiffany Karimi

I am a multidisciplinary professional with seven years of experience leading regional operations across East Africa. My career has been marked by a commitment to optimizing customer experience and driving financial efficiency. I have a proven track record of elevating teams and transforming processes to align execution with long-term business vision. My calm, solution-oriented approach allows me to deliver results under pressure while building lasting relationships.

In my most recent role as a Senior Regional Manager at Optica Ltd, I oversaw over 40 branches in Kenya and Uganda, ensuring excellence in service delivery and operational performance. I successfully led new branch launches and implemented customer experience standards that significantly improved satisfaction metrics. My ability to collaborate with finance teams using tools like SAP has enabled real-time visibility into branch performance, further enhancing operational efficiency.

I am now ready to take on forward-facing roles where strategy, people, and performance intersect. My goal is to leverage my skills in market expansion, revenue optimization, and high-performance team leadership to drive impactful results in my next position.