Tiffany Johnson
@tiffanyjohnson5
Customer Experience Specialist at DFAS, leading pay inquiry support and explaining technical compensation policies clearly.
United StatesWhat I'm looking for
At the Department of Defense Finance and Accounting Services (DFAS), I lead customer service operations for pay inquiries, verify compensation information, and explain technical policies clearly. I also train new staff and, as Work Leader, distribute workloads and report team performance.
At University Hospital, I verified patient intake information, scheduled follow-up appointments, and coordinated financial consultations. Earlier at Giant Eagle, I supervised team operations and supported service across multiple departments.
Experience
Work history, roles, and key accomplishments
Lead Contact Representative
Department of Defense Finance and Accounting Services (DFAS)
Jul 2017 - Present (9 years 4 months)
Lead customer service operations for pay inquiries, ensuring accuracy in compensation verification and delivering clear explanations of technical policies. Train and mentor new staff, manage workload distribution, and report team performance.
Nutrition Assistant III / Patient Access Representative
University Hospital
Jul 2015 - Jun 2017 (1 year 11 months)
Verified patient intake information and managed scheduling for follow-up appointments, ensuring seamless patient access and service continuity. Coordinated financial consultations and maintained compliance with food safety protocols.
Shift Lead, Customer Service Representative, Cashier, Eagles Nest Assistant
Giant Eagle
Apr 2006 - Feb 2016 (9 years 10 months)
Supervised team operations to ensure superior customer service delivery and maintained high standards of safety and cleanliness. Designed and facilitated educational activities for children and cross-trained across multiple departments.
Education
Degrees, certifications, and relevant coursework
Cleveland Community College
Captioning and Court Reporting, Captioning and Court Reporting
Pursuing studies in Captioning and Court Reporting, with an expected completion in August 2027.
Cleveland State University
Bachelor of Arts, Nonprofit Administration in Black Studies
Earned a Bachelor of Arts in Nonprofit Administration with a focus on Black Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
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