Open to opportunities

Janay Henry

@janayhenry

Permit Coordinator at Westport Properties, coordinating multi-site permits and inspections while keeping projects on schedule.

United States

Message

What I'm looking for

I'm open to remote work and bring experience independently managing high-volume permit and work order pipelines in a remote setting.

At Westport Properties, I coordinate county and municipal permits and inspections for renovation, capital improvement, and new-build projects. I manage work from intake and contractor assignment through permitting, execution, and close-out while maintaining OSHA and local building-code compliance.

I run a pipeline of 100+ work orders per month with a 98% on-time resolution rate. I also launched a preventative maintenance program that cut emergency calls by 35%.

At IRV Plumbing, Electrical & HVAC, I coordinated service and installation projects across electrical, plumbing, and HVAC trades. I scheduled and dispatched 50+ service calls daily, and introduced geographic-clustering routing that improved technician efficiency by 30%.

At Roby Electric, I managed permitting for commercial and residential electrical and data/low-voltage cabling projects. I improved blueprint and plan revision workflows, reducing permitting-related delays by 40%, and hold an ITIL 4 Foundation certification.

Experience

Work history, roles, and key accomplishments

Senior Sales Associate

Adam & Eve

Provided sales support and customer service in a retail environment.

Sales Customer Service Retail

Facilities Coordinator / Project & Property Coordinator

Westport Properties

Coordinate county and municipal permits and inspections for renovation, capital improvement, and new-build projects across a multi-site commercial, residential, and retail portfolio. Manage projects from intake through close-out, maintaining compliance with OSHA and local building codes.

Permit Coordination Inspection Scheduling Project Management Contractor Management Vendor Management Budget Tracking Yardi Appfolio OSHA Compliance Building Codes

Account Support Specialist

CardWorks Servicing

Resolved 100+ inbound account requests daily in a regulated financial-services environment, holding a 98% quality assurance score while following FDCPA and banking compliance requirements. Partnered with compliance teams to cut dispute resolution time by 20% and trained new remote hires.

Customer Support Compliance FDCPA Banking Regulations Dispute Resolution Training Remote Work

Assistant Office Manager / Construction Project & Permitting Coordinator

Roby Electric

Owned permitting for commercial and residential electrical and data/low-voltage cabling projects, including application preparation, fee payment, approval tracking, inspection scheduling, and renewals. Managed blueprint and plan revision workflows, reducing permitting-related delays by 40%.

Permit Applications Design Revisions Utility Coordination Project Coordination OSHA Compliance BIDS Cost Estimation Purchase Order Accounts Payable Billing Reconciliations

Assistant Manager

Perfumania

Assisted with store operations, including scheduling, training, and inventory management.

Store Operations Scheduling Training Inventory Management

Project Coordinator & Dispatch Manager

IRV Plumbing, Electrical & HVAC

Coordinated residential and commercial service and installation projects across electrical, plumbing, and HVAC trades, aligning schedules with permit, inspection, and code requirements. Scheduled and dispatched 50+ service calls daily and improved technician efficiency by 30% through geographic-clustering routing.