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Tiffany Durand

@tiffanydurand

Practice Leader at Oral Surgery Partners, partnering with surgeons and support teams to improve practice operations and team engagement.

United States
Message

At Oral Surgery Partners, I partner with surgeons, the Regional Director of Operations, and support services to establish and maintain a successful practice and an engaged team. I address practice needs and feedback while working to optimize productivity, efficiency, and profitability.

I have full ownership of the practice’s Profit & Loss statement and accountability for overall practice performance. I also partner with Human Resources on recruiting, hiring, and retaining talent.

At Ovation Healthcare (QHR), I entered and verified patient and insurance information in Meditech using the scheduling module. I maintained an average registration accuracy rate of 95% for 12 months.

Earlier, at Acre Wood Dental, I managed day-to-day business office activities and staff assignments, and was responsible for employee performance and retention. At Community Health Systems, I supervised eligibility screening work and trained staff on compliance with PHI and EMTALA.

Experience

Work history, roles, and key accomplishments

AD

Dental Practice Manager

Acre Wood Dental

Aug 2021 - Apr 2022 (8 months)

Administered day-to-day activities of the business office, managed staff assignments, and ensured compliance with OSHA and state/federal regulations. Managed performance evaluation, promotion, termination, and retention of over 50 employees.

CC

Eligibility Screening Service Supervisor

Community Health Systems (CHS)

Jan 2012 - Feb 2014 (2 years 1 month)

Oversaw daily functions of Eligibility Screening Reps, conducted account analysis, and prepared reports for supervisors. Served as subject matter expert on state, federal, and local funding sources.

Education

Degrees, certifications, and relevant coursework

Bethel University logoBU

Bethel University

Master of Business Administration, Business Administration

Grade: Summa Cum Laude

Earned a Master of Business Administration with Summa Cum Laude honors.

Tech stack

Software and tools used professionally

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