Tiffany Caroline
@tiffanycaroline
Administrative Assistant focused on patient communications, HIPAA compliance, and efficient unit operations.
What I'm looking for
I’m an Administrative Assistant with long-term experience overseeing a busy receptionist area and supporting patient care operations at Georgetown Hospital in Washington, DC. I greet visitors, respond to telephone and in-person inquiries, manage internal and external unit communications, and coordinate admissions and discharges through SMS systems.
I’m known for staying organized while prioritizing and completing multiple tasks, coordinating inventory orders and unit supplies, and precepting new employees. I maintain HIPPA privacy when discussing sensitive topics, record and distribute minutes of unit meetings, and ensure compliance while supporting smooth day-to-day resolutions.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Georgetown Hospital
Aug 1997 - Present (28 years 10 months)
Managed front-desk and patient-care communications, including handling phone/in-person inquiries and coordinating admissions/discharges via SMS. Oversaw unit inventory and supplies, precepted new employees, maintained HIPAA privacy, and recorded and distributed meeting minutes.
Patient Relations Specialist
Washington Hospital Center
Apr 2022 - Oct 2022 (6 months)
Assisted patients with coordinating communication with providers and managed grievances in a timely manner. Mediated conflicts with healthcare teams and supported decedent affairs, including next steps and burial resource coordination.
Education
Degrees, certifications, and relevant coursework
Prince George's Community College
Associate of Applied Science, Business Management
Earned an A.A.S. in Business Management in 2021 at Prince George's Community College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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