Crystal Mccurry

Answers phone in a professional and timely manner along with checking in and checking out patients in the Outpatient Rehab center. Gathered and processed patient demographics and financial information, accurately scheduling patients for outpatient services. Verified accuracy of scheduled appointments and physician orders, creating medical records for each patient.

Greeted patients and visitors in a timely and courteous manner. Checked patients in and out, including collection and verification of information and documentation. Prepared and maintained patients’ charts, records, and medical histories.

Transported patients to and from the treatment area, assisting them in and out of wheelchairs while adhering to body position and mobility policies. Verified accurate patient information using two-factor authentication and assisted patients with treatments as directed. Maintained adequate inventory of supplies and equipment, preparing treatment areas and ensuring a clean, safe environment.

Answered phones and emails in a timely and courteous manner. Scheduled and confirmed appointments with patients accurately. Input patient data into the hospital system and organized workflow and appointments.

Called customers to coordinate schedules and set up appointments, serving as the first point of contact. Answered multi-line phone calls and communicated effectively, providing detailed information about available tests and procedures. Calculated, processed, and collected payments, documenting calls and appointments using Meditech while setting up and updating patient accounts.

Ensured all patients were signed in and correct forms were filled out properly and accurately. Obtained financial information for claim reimbursement and handled all patient information confidentially. Managed patient intake, keeping track of bed availability and maintaining a daily schedule.

Accurately pulled stock inventory and materials for delivery, and replenished stock inventory. Effectively communicated with clinical and administrative departments about any concerns related to supplies, equipment, and procedures. Accurately maintained records.

Performed clinical duties related to admission, transfer, and discharge, and maintained patient activity records. Answered the phone in a timely manner. Provided excellent customer service while delivering clerical and administrative services.

Answered phone calls using proper etiquette and operated cash register/point of sale system. Received food orders from customers and prepared them efficiently and accurately. Operated kitchen equipment and performed general cleaning of equipment.

Graduated from Burns High School. Completed all required coursework for a high school diploma.