Tiffany Boyd

Cultivated strong client relationships to drive loyalty and repeat business. Performed diverse hair cutting, coloring, and styling techniques while ensuring compliance with health and safety regulations in salon operations.

Managed a Recovery Portfolio ranging in charged off balances from $100M to $8MM, consistently ranking as the top producer in the department. Analyzed and verified Consumer and Commercial financial statements to establish reasonable settlements with customers and guarantors.

Monitored and reported on high-risk commercial and consumer loan portfolios, creating monthly and quarterly loan administration reports for executive management. Generated detailed reports on key metrics, including delinquency and charge-off rates, and assisted with charge-off and impairment processes.

Audited closed mortgage files to ensure compliance with industry standards and collaborated with various parties to gather necessary post-closing documentation. Met critical deadlines from secondary markets for timely file submission and uploaded complete mortgage files to investor sites for processing.

Managed daily operations, including staff oversight and scheduling efficiency, and trained staff on effective collection methods, significantly reducing delinquency rates. Prepared monthly projections for the office and approved or denied loan applications.

Achieved 140% of goals through effective collection of various portfolios and was recognized as Associate of the Year in 2009 for outstanding performance. Led restructuring of the recovery department following failed audit findings, improving operational efficiency.

Launched an auction website for the sale of repossessed collateral, increasing recovery of loan balance by 11%. Managed bankruptcy and probate document filings, coordinating with attorneys when necessary, and balanced multiple general ledgers to ensure precise financial reporting.

Provided optical services to patients, including fitting and dispensing eyeglasses and contact lenses. Assisted customers with frame selection and ensured proper lens prescriptions.

Assisted patients with their vision needs, including performing preliminary eye tests and helping with frame and lens choices. Maintained a clean and organized optical display area.

Managed daily store operations, including staff oversight, sales, and inventory management. Ensured high levels of customer satisfaction and achieved sales targets.

Managed sales activities and oversaw shipping operations for wholesale jewelry distribution. Ensured timely and accurate order fulfillment.

Completed a comprehensive Business Management Program at Horry-Georgetown Technical College. This program provided foundational knowledge in business operations and management principles.

Completed two years of the SC Bankers School program at Lander University. This program, which I was selected for by the President/CEO, focused on advanced banking principles and practices.