Cynthia Bigelow
@cynthiabigelow
Trauma-informed crisis intervention and case management specialist delivering compliant remote stabilization and hotline triage.
United StatesWhat I'm looking for
I’m a trauma-informed human services and crisis intervention specialist focused on helping vulnerable people navigate complex systems during acute distress. My work bridges frontline emergency crisis response and data-driven case management, so I can provide empathetic support while staying tightly aligned with technical and regulatory requirements.
I’ve built my expertise through managing high-volume emergency crisis hotline operations, conducting rapid lethality triage, and performing systemic case screening. I support crisis stabilization and cross-system advocacy across law enforcement, judicial, and correctional touchpoints—always with an emphasis on safety planning and de-escalation.
In my current intensive case management role, I deliver trauma-informed services to individuals and families facing acute housing instability. I use HMIS and Airtable daily to manage complex caseloads and track resource allocation, while leveraging Microsoft 365 and Google Workspace tools to manage documentation pipelines and produce precise electronic records.
I also bring instructional experience from adult education, including GED instruction within secure correctional settings, where I adapted curriculum through trauma-informed engagement and strong classroom boundaries. Earlier in my career, I provided substance use counseling and correctional support, reinforcing my commitment to rehabilitation, structure, and psychologically informed care.
Experience
Work history, roles, and key accomplishments
Deliver trauma-informed case management to individuals and families experiencing acute housing instability, ensuring emotional safety during intense resource coordination. Utilize HMIS and Airtable data systems daily to manage complex, high-density client caseloads, tracking resource allocation, and ensuring rigorous regulatory compliance. Leverage Google Workspace and Microsoft 365 to analyze soc
Provided ABE/HSE instruction at Ivy Tech Community College. Supported student learning through classroom teaching and program delivery.
Instructed GED courses within a secure correctional facility, utilizing trauma-informed engagement to adapt curriculum to meet diverse student needs and support educational advancement. Leveraged strong classroom management, clear boundaries, and empathetic engagement to foster a productive learning environment.
Domestic Violence Advocate
Aug 2009 - Oct 2021 (12 years 2 months)
Operated the emergency crisis desk, answering urgent crisis hotline calls, delivering immediate telephonic de-escalation, and providing trauma-informed emotional support to individuals in acute danger. Systematically screened and audited all domestic violence police reports for cases where a live, on-scene response was not initiated, ensuring comprehensive triage of high-risk incidents. Conducted
IMPD Domestic Violence Advocate/Crisis Line Specialist
May 2009 - Dec 2012 (3 years 7 months)
• Operated a high-volume emergency crisis desk, managing urgent hotline calls, texts, and chats.
• Deployed as a contracted IMPD asset to provide immediate crisis stabilization during domestic violence incidents.
• Conducted thorough screenings of police reports to ensure high-risk cases received necessary advocacy support.
IMPD DV Advocate & Crisis Line
The Julian Center
May 2009 - Dec 2012 (3 years 7 months)
Operated a high-volume emergency crisis desk handling urgent hotline calls, texts, and chats, and served as a contracted IMPD asset to provide immediate crisis stabilization during domestic violence incidents. Conducted screenings of police reports to ensure high-risk cases received necessary advocacy support.
Provided domestic violence advocacy through the IMPD crisis line context, supporting legal and case-related work in a high-stakes environment. Delivered advocacy-related legal support and communication using office and research tools.
Substance Abuse Counselor
Jan 2006 - Aug 2009 (3 years 7 months)
Delivered specialized counseling, assessment, and rehabilitation support to individuals navigating acute substance use challenges early in career, embedding trauma-informed care frameworks into group and individual sessions.
Served as a correctional officer with responsibilities aligned to correctional operations. Used Microsoft Office tools as part of the role.
Education
Degrees, certifications, and relevant coursework
IUPUI
Bachelor of Science, Criminal Justice/Police Science
GPA: 3.89 (Graduated with Academic Honors, National Honor Society every term) Leadership: President, Alpha Phi Sigma (National Criminal Justice Honor Society)
Indiana University Indianapolis
Bachelor's degree, Criminal Justice/Safety Studies
2001 - 2006
Maintained consistent high-honor tier status and named to the National Deans List every academic term.
Leadership & Institutional Involvement
President, Alpha Phi Sigma (National Criminal Justice Honor Society) – Senior Year
Elected executive leader tasked with directing academic compliance, professional & development initiatives. Chaired formal assembly meetings, managed internal member communica
Indiana University Indianapolis (IUPUI)
Bachelor of Science, Criminal Justice/Police Science
2001 - 2006
Grade: 3.89 GPA
Activities and societies: President, Alpha Phi Sigma (National Criminal Justice Honor Society). Named to the National Deans List every academic term; maintained high-honor tier status.
Earned a B.S. in Criminal Justice from Indiana University Indianapolis (IUPUI), graduating with academic honors and a 3.89 GPA. Served as President of Alpha Phi Sigma (National Criminal Justice Honor Society).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Cynthia?
You can contact Cynthia and 90k+ other talented remote workers on Himalayas.
Message CynthiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
