Tiffany Belcher

I am a customer-focused professional with over 25 years of one-on-one public-facing experience across call centers, retail guest services, social services eligibility, and small-business ownership. I bring consistent attention to detail, strong interpersonal skills, and a commitment to excellence in every role.

Most recently I served as a Remote Call Center Agent, facilitating client intake, handling crisis and medication follow-up calls, and coordinating referrals while maintaining professional, compassionate communication. I previously worked as a State Eligibility Consultant reviewing and approving benefits eligibility and conducting full interviews for SNAP, TANF, and Medicaid.

As owner/manager of a massage therapy practice I handled hiring, scheduling, billing, client confidentiality, and custom client care—demonstrating entrepreneurial initiative and operational management. In retail guest services I acted as a key holder responsible for financial deposit, gift-card programs, and first-impression customer interactions.

I am driven to contribute to an organization that values excellent customer experiences and community engagement, bringing reliability, a strong work ethic, and dedication to continual improvement.