Open to opportunities

Akecia Harris

@akeciaharris

Message

Organized and motivated entry-level economic support specialist focused on client service.

United States

Message

What I'm looking for

I seek an entry-level client-focused role where I can apply organizational and communication skills, grow professionally, and support efficient service delivery within a collaborative team.

I am an organized and motivated professional with hands-on experience in client-facing roles across public assistance and retail environments. I have managed high call volumes, resolved Medicaid and food stamp inquiries, conducted needs assessments, and supervised teams while maintaining strict client confidentiality.

I consistently prioritize efficient paperwork processing, caseload management, and clear communication to improve service delivery. I am seeking entry-level opportunities to expand my skills, contribute to team goals, and support organizational growth through reliable, client-centered work.

Experience

Work history, roles, and key accomplishments

Current

Economic Support Specialist Supervisor

Current

Division of Family and Children Services

Jan 2015 - Present (11 years 5 months)

Supervised a team of 8–10 staff delivering Medicaid and food stamp eligibility services, managed high call volumes assisting 75+ clients daily, and ensured timely case processing and confidentiality compliance.

Eligibility Case Management Client Communication Team Supervision Medicaid Privacy & Compliance

Customer Service Representative

Xfinity Comcast

May 2013 - Dec 2014 (1 year 7 months)

Resolved customer issues, promoted service offerings and pricing, documented interactions, and managed payments and payment plans to improve satisfaction and resolution speed.

Customer Support Account Management Payment Processing Communication Quality Control

Customer Service Cashier

IKEA

Jun 2011 - Jun 2013 (2 years)

Operated register and trained new hires to increase checkout efficiency, assisted customers with product inquiries, and maintained productivity and a clean front-end environment.

Cash Handling Point of Sale Training Team Collaboration Time Management