Open to opportunities

Tiffanie Brown

@tiffaniebrown

Hospitality manager at Bob Evans overseeing new-hire training, customer service, cash handling, and daily restaurant operations.

United States

Message

What I'm looking for

I'm seeking management positions in customer service-related fields involving sales, inventory, monetary functions, training, and leading in hospitality and guest relations.

At Bob Evans, I currently oversee training for new hourly employees and support supervisors with their responsibilities and retraining. I handle front-of-house customer concerns, cash handling, deposits, inventory, and employee scheduling.

At Maumee Bay Lodge and Conference Center, I managed front desk operations and guest stays, from reservations through checkout. I also hired and trained front desk staff, coordinated with other departments, and followed up with guests after their stays.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

Bob Evans

Jul 2025 - Present (1 year 4 months)

Oversees training of new hourly employees, front of house customer service, cash handling, inventory, scheduling, and day-to-day store operations.

Training Customer Service Cash Handling Inventory Management Scheduling Leadership

Current

Assistant Property Manager

Current

MRD Apartments / Fuller Apartments

May 2025 - Present (1 year 6 months)

Processes lease renewals, calculates market rental prices, markets community, coordinates move-ins and move-outs, and oversees maintenance work orders.

Lease Management Marketing Customer Service Yardi Rent Manager Property Management

Front Desk Operations Manager

Maumee Bay Lodge and Conference Center

Sep 2023 - May 2025 (1 year 8 months)

Oversaw front desk operations for 240 lodge rooms, 25 cottages, and 25 marina slips, including staff hiring, training, scheduling, and guest satisfaction.

Front Desk Operations Corporate Trainer Scheduling Customer Service Hospitality Management

Assistant General Manager

Bob Evans Restaurants

Feb 2023 - Sep 2023 (7 months)

Managed 18 employees across six store categories, handled money management, inventory, scheduling, and guest complaints, and ensured labor percentages were met.

Restaurant Management Cash Handling Inventory Management Scheduling Customer Service Training

Guest Experience Manager/ Front Desk Manager

Marriott Residence Inn

Feb 2021 - Mar 2023 (2 years 1 month)

Managed guest experiences, reservations, front desk operations, staff training, and sales of conference center rooms, ensuring elite member incentives.

Guest Service Front Desk Operations Reservations Training Sales Customer Service