A remote role at a fast-growing company where I can build strong customer relationships, improve retention, and drive account growth. I thrive in founder-led, high-ownership environments where I can solve customer problems, work across teams, and help scale the business.
Open to opportunities
Tife Biyi
@tifebiyi
Client Success Manager specializing in key accounts, retention, and cross-border tech client growth.
CanadaWhat I'm looking for
Client-focused customer success and account management professional with experience managing client relationships, coordinating deliverables, and supporting customer satisfaction across multiple accounts. Skilled in client communication, retention, and identifying growth opportunities.
Experience
Work history, roles, and key accomplishments
Current
Customer Success Manager
Yousend
Jan 2023 - Present (3 years 7 months)
- Manage high-value client accounts across cross-border payment and remittance services, improving client retention and transaction growth.
- Act as the primary point of contact for enterprise and diaspora clients, resolving payment issues and coordinating with internal teams for faster service delivery.
Account Manager
Fulgo Mobile Australia
Jul 2021 - Dec 2022 (1 year 5 months)
- Managed distributor and retail partner accounts across mobile devices and accessories, strengthening long-term business relationships.
- Coordinated product launches, order fulfilment, and after-sales support with internal teams to improve client experience and repeat business.
- Monitored account performance and client feedback to support revenue growth.
- Managed customer onboarding and account support for users trading cryptocurrency and digital financial products across Nigeria and Kenya.
- Built strong client relationships through proactive communication, product education, and issue resolution, improving user engagement and retention.
Sales Development Representative
SureGifts
Oct 2014 - Dec 2018 (4 years 2 months)
- Generated and qualified leads for corporate gifting and voucher solutions through consistent outbound communication and follow-up.
- Built relationships with prospective business clients, supporting sales conversions and long-term partnership opportunities.
- Maintained accurate CRM records and coordinated with sales teams to improve pipeline visibility.
Education
Degrees, certifications, and relevant coursework
University of Sussex (IDS)
Master of Arts (Development Studies), Development Studies
Grade: Distinction (Thesis)
Completed a Master of Arts in Development Studies at the Institute of Development Studies (IDS). Earned a distinction in the thesis.
Swansea University
Bachelor of Laws (LLB Hons), Law
Earned a Bachelor’s degree in Law (LLB Hons) from Swansea University.
Covenant University
Bachelor of Science (Psychology), Psychology
Completed a Bachelor’s degree in Psychology (BSc Hons) at Covenant University and served as Student Union President.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
CanadaAuthorized to work in
Salary expectations
100k-165k USD
Job categories
Skills
SalesforceCRMAccount ManagementStakeholder ManagementMicrosoft OfficeProject ManagementCustomer ServiceClient Relationship ManagementAccount RetentionReporting and InsightsRelationship BuildingClient CommunicationClient OnboardingIssue ResolutionUpsellingCustomer service managementRecords ManagementHubSpot Service ToolsZendeskExcelSlackMicrosoft TeamsCanvaLoomCalendlyGoogle WorkspaceMicrosoft 365OutreachHubSpot
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