Open to opportunities

Parth Patel

@parthpatel2

Message

Data professional with 6 years of experience in analytics.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage data to drive strategic decisions, foster collaboration, and contribute to a positive company culture.

I am a data professional with 6 years of experience across analytics, sales, and support. My expertise lies in transforming data into actionable insights that enhance customer experiences and inform strategic decisions. I am skilled in SQL and various data visualization tools, which I leverage to drive clarity and impact in my work.

Throughout my career, I have successfully managed customer support operations, analyzed sales performance, and contributed to data-driven projects. My role as a Customer Support Specialist at Calendly involves resolving numerous support tickets daily, where I utilize data to improve workflows and customer satisfaction. Additionally, my experience in sales roles has honed my ability to analyze lead performance and optimize strategies for better engagement and conversion rates.

I hold a Bachelor of Science in Information Systems and a minor in Data Science from Drexel University. I am committed to continuous learning, as evidenced by my Google Data Analytics Professional Certificate. I am eager to bring my analytical skills and passion for data to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Calendly

Jan 2025 - Present (5 months)

Managed and resolved 25

30+ customer support tickets per day through Zendesk, identifying recurring issues and flagging bugs through data-driven internal documentation. Maintained detailed internal documentation and leveraged data to surface actionable customer insights and improve CX workflows.

Zendesk Data Analysis Customer Experience Documentation Workflow Automation

Business Development Representative

Verifiable

Jan 2024 - Jun 2024 (5 months)

Analyzed lead funnel performance to refine outbound targeting strategies, increasing engagement with credentialing decision-makers. Leveraged Salesforce CRM to evaluate KPIs and adjust approach, improving lead-to-opportunity ratio.

Salesforce CRM Lead Generation KPI Analysis Sales Strategy Outbound Sales

Account Executive, SMB

Bazaarvoice

May 2022 - Aug 2022 (3 months)

Used Salesforce dashboards to track deal progress, uncover sales funnel inefficiencies, and recommend territory realignments to boost coverage and close rates. Presented clients with performance insights from Bazaarvoice analytics, highlighting trends in customer engagement and content ROI to support upsell opportunities.

Salesforce Sales Presentations ROI Analysis

Account Executive, B4B

Betterment

Jun 2021 - Apr 2022 (10 months)

Built custom Salesforce reports to track deal velocity, lead engagement, and channel conversion rates. Used reporting insights to adjust prioritization strategy, improving pipeline coverage and boosting quarterly quota attainment by 25%.

Salesforce Reporting Pipeline Management Quota Attainment

Enterprise Sales Development Representative

Amplitude

Mar 2020 - Jul 2021 (1 year 4 months)

Self-built Salesforce reports and dashboards to prioritize leads and track activity trends, boosting productivity and conversion. Launched personalized outbound campaigns aligned with customer journey insights, driving engagement with product and growth leaders at target accounts.

Customer Journey Mapping Sales Productivity

SAP Analyst

io(io-Group)

Jul 2019 - Present (5 years 11 months)

Supported data validation and integration for SAP S/4HANA migration in a large supply chain consulting project, focused on master data cleanup and mapping. Built Excel-based tools for KPI tracking and inventory reconciliation to support client logistics optimization workstreams.

Data Validation Data Integration Excel KPI Tracking Inventory Management

Data Analyst

InsPro Technologies

Sep 2017 - Present (7 years 9 months)

Cleaned, transformed, and analyzed large insurance policyholder datasets in SQL and Excel to support actuarial analysis and client-specific risk profiling. Automated recurring reporting tasks, reducing turnaround time by ~30% using basic VBA scripting and formula-based Excel models.

SQL Excel Data Cleaning

Education

Degrees, certifications, and relevant coursework

Drexel University

Bachelor of Science, Information Systems

Completed a Bachelor of Science degree in Information Systems. The curriculum included a minor in Data Science & Organizational Management, providing a comprehensive understanding of data analysis and organizational principles.