abiola Emili

Utilized elicitation techniques to access customer needs regarding benefits, eligibility and financial spending accounts which achieved a 20% increase in customer satisfaction. Facilitated requirements gathering, analyzed claims data which improved operational efficiency and streamlined approximately 20 claims per week.

Handled 30+ inbound calls daily, identified customer needs through open-ended questions, recorded payment data to support timely processing and reduce late payment occurrences in internal systems. Increased call resolution rates by 70% by analyzing customer issue patterns and taking proactive ownership of support workflows.

Analyzed dealer and trade partner debt data, including aging reports, which led to a 10% increase in collections and improved receivables management. Analyzed financial data from 20+ trade partners on a weekly basis to evaluate credit risk, reduced bad debt exposure and supported profitability objectives.

Completed a comprehensive Data Analytics Bootcamp, gaining expertise in various data analysis tools and techniques. The program focused on practical application and real-world projects to enhance data-driven decision-making.

Obtained a Diploma in E-tech, focusing on foundational technological concepts and applications. This program provided a strong base in electronic technologies and their practical implementation.

Earned a Bachelor of Science in Economics, developing strong analytical and quantitative skills. The curriculum covered economic theories, statistical analysis, and their application to real-world problems.