Open to opportunities

Ticia Sauceda

@ticiasauceda

Message

I streamline solar operations and strengthen client account success.

United States

Message

What I'm looking for

I'm seeking an operations, project management, or account success role where I can improve processes, strengthen client relationships, enhance customer satisfaction, and deliver measurable results in a fast-paced environment.

At Dividend Finance, I manage solar and home-improvement installer accounts as the primary liaison between partners and internal teams. I oversee quality reviews, project milestones, funding disbursements, financing-program adoption, and case resolution using Salesforce and Excel.

I've led mission-critical solar operations at Suntuity Solar and coordinated more than 100 residential and commercial projects at Citadel Roofing & Solar. Across 20 years in administrative support, customer service, project management, and account success, I build efficient workflows, keep stakeholders informed, and resolve complex issues.

Experience

Work history, roles, and key accomplishments

Current

Account Success Coordinator

Current

Dividend Finance

Aug 2024 - Present (2 years 1 month)

Manage a portfolio of solar and home improvement installer accounts, serving as the primary liaison between partners and internal teams. Conduct quality control reviews, oversee project milestones and funding disbursements, and deliver proactive customer service to resolve complex issues.

Salesforce Excel Pipeline Management Reporting Customer Service Data Analysis

Project Manager, Operations Liaison

Suntuity Solar

Aug 2021 - Jan 2024 (2 years 5 months)

Oversaw daily operations for mission-critical solar projects, managing multiple timelines and cross-functional teams. Delivered high-quality customer service, developed operational plans and reporting structures, and managed channel sales representatives with performance monitoring and incentive programs.

Project Management Operations Customer Service Reporting Performance Monitoring

Project Coordinator

Citadel Roofing & Solar

Oct 2019 - Aug 2021 (1 year 10 months)

Coordinated 100+ residential and commercial projects, managing schedules, deliverables, and milestones while providing exceptional customer service. Handled multi-calendar crew and project scheduling, prepared weekly status reports, and maintained project documentation.

Project Coordination Scheduling Customer Service Reporting Documentation

Administrative Specialist

Marine Corps Community Services

Jun 2018 - Jun 2019 (1 year)

Managed daily administrative operations, including budgeting, scheduling, and resource tracking, while providing top-tier customer service to military personnel and families. Delivered executive support through calendar management, travel coordination, and event planning.

Administrative Support Budgeting Scheduling Event Planning Customer Service Executive Support