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Tibam Gisele

@tibamgisele

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Certified Scrum Master passionate about empowering teams for success.

Italy

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can continue to grow as a Scrum Master and contribute to team success.

I am a Certified Scrum Master with a strong background in Agile methodologies and project management. My expertise lies in driving organizational change and enhancing team performance by creating supportive and inspiring environments. I am passionate about empowering teams to achieve exceptional results and deliver outstanding value to customers.

Throughout my career, I have facilitated Scrum ceremonies and partnered with product owners to develop innovative solutions, such as the Al Helper app, which features accessibility enhancements. My commitment to continuous improvement and coaching has helped teams enhance their Agile maturity and sprint effectiveness, ultimately exceeding stakeholder expectations.

With a proven track record in optimizing product backlogs and removing systemic impediments, I have successfully improved productivity and stakeholder satisfaction. I thrive in diverse work environments and am dedicated to fostering collaboration and communication within teams.

Experience

Work history, roles, and key accomplishments

Scrum Master

CHINGU

Mar 2025 - Apr 2025 (1 month)

Facilitated all Scrum ceremonies for an 8-person cross-functional team, promoting full engagement. Partnered with product owners and stakeholders to develop an AI Helper app ready for market implementation. Coached teams on Agile best practices, enhancing sprint effectiveness and delivering training on Scrum principles.

Agile Scrum Sprint Planning Coaching Facilitation Stakeholder Engagement

Scrum Master

Cameroon Custom Clearance Ltd

Jan 2021 - Dec 2024 (3 years 11 months)

Spearheaded Agile transformation initiatives, improving customs clearance processes and boosting productivity by 70%. Orchestrated all Scrum events and optimised the product backlog, achieving a 55% improvement in throughput. Removed systemic impediments, accelerating project delivery by 35% and improving stakeholder satisfaction.

Agile Scrum Impediment Removal Stakeholder Engagement Facilitation Coaching Jira

Junior Scrum Master

Glappy Foundation (Law Gecko)

Jan 2020 - Dec 2021 (1 year 11 months)

Supported the creation of a chatbot platform for survivors of intimate partner violence. Led daily stand-ups, sprint planning, and retrospectives, maintaining a prioritised project backlog. Tracked progress using Jira and coached the team on Agile practices.

Agile Scrum Sprint Planning Sprint Retrospectives Backlog Management Jira Coaching

Customer Care Specialist

MTN Cameroon

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered exceptional customer service in a fast-paced telecom environment, resolving customer issues and escalations. Collaborated across departments and advocated for improvements based on customer feedback, enhancing retention. Trained and mentored new team members, ensuring CRM system accuracy.

Customer Service Collaboration Problem Solving Communication Training Mentoring CRM Systems

Education

Degrees, certifications, and relevant coursework

Rome Business School

MBA in Project Management, Project Management

2022 - 2024

Completed a Master of Business Administration program focusing on project management principles and practices. Studied advanced topics in project planning, execution, and control.