Open to opportunities

Shannon Armstrong

@shannonarmstrong

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Business Analyst and CSPO/CSM bridging teams to deliver agile product and systems solutions with clear requirements.

United States

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What I'm looking for

I’m looking for an agile environment where I can own requirements, translate stakeholder needs into clear user stories, and lead delivery through Jira-driven planning, testing, and continuous improvement across technical teams.

I’m a CSM/CSPO-certified IT professional with 7+ years of experience bridging technical teams and clients to deliver innovative solutions. I gather and document business requirements from key stakeholders, write comprehensive user stories with acceptance criteria, and drive alignment to organizational objectives and regulatory compliance.

Across my roles, I’ve led scrum ceremonies (sprint planning, daily standups, retrospectives), managed sprint execution and delivery timelines, and validated outcomes through user testing and UAT. I’ve also owned product backlog execution in Jira, planned 26 sprints, supported technical integrations (including Salesforce-Mulesoft-Kafka-Pega), and improved systems through workflow optimization, configuration, and test-case rigor—always pairing strong communication with stakeholder-focused delivery.

Experience

Work history, roles, and key accomplishments

Sr. Business Analyst

Marucco, Stoddard, Ferenbach & Walsh

Feb 2025 - Oct 2025 (8 months)

Gathered and documented business requirements from key stakeholders to support regulatory compliance and organizational objectives. Wrote user stories and led scrum ceremonies, managed sprint delivery, and coordinated user testing, training documentation, and help-desk support.

Backlog Management Requirements Gathering User Stories Agile Scrum Jira User Acceptance Testing Test Case Creation Stakeholder Management System Configuration

Technical Program Manager

Charter Communications

Sep 2024 - Feb 2025 (5 months)

Facilitated requirements gathering for an enterprise server modernization initiative and translated business needs into features and prioritized user stories. Managed project backlog and documentation in Jira/Confluence and maintained delivery planning, release management, and QA/user testing sign-off.

Requirements Gathering User Stories Jira Confluence Backlog Management Release Management User Testing Agile Scrum Stakeholder Management

Digital Product Owner

Charter Communications

Sep 2022 - Nov 2023 (1 year 2 months)

Owned product requirements and maintained a prioritized Jira backlog to maximize deliverable value and desired functionality. Planned 26 sprints, created user stories across multiple platforms, validated acceptance criteria, produced test cases, and delivered sprint demos to stakeholders.

Product Ownership Jira Salesforce MuleSoft Kafka Test Case Development User Acceptance Testing

Business Analyst - Implementation

Ungerboeck Systems International

Oct 2018 - Aug 2022 (3 years 10 months)

Led business requirements gathering and best-practice recommendations for event management software implementations, including planning, configuration, internal processes, training, and post-onboarding support. Built and maintained payment gateway configurations, updated Crystal Reports for ecommerce, and supported clients on new applications and modules.

Business Systems Analysis Software Implementation Requirements Gathering Training Development Crystal Reports SQL client support Multinational Team Facilitation