Deborah Sakazhila

I am a motivated, service-driven banking professional with hands-on experience in retail and commercial banking operations and customer service. I currently support account management, transaction processing and regulatory compliance at Indo Zambia Bank.

At Indo Zambia Bank I open and manage customer accounts, conduct KYC and Bank of Zambia regulatory checks, process local and international transfers (DDAC, RTGS, TT), assist with debit card management and contribute to marketing and cross-selling activities that support branch growth.

Previously, as a Customer Services Intern at the National Pension Scheme Authority, I assisted with pre-retirement lump-sum claims, facilitated claimant enrollment, verified documentation against KYC/AML requirements, used Excel for data tracking and supported a digital records implementation project.

Earlier experience in data entry and administration strengthened my accuracy, reporting and process-management skills while supporting clients and internal stakeholders. I am eager to learn, grow and contribute to team success while maintaining high standards of compliance and service quality.