Open to opportunities

Tia sims

@tiasims

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Customer experience and account support specialist with remote logistics expertise.

United States

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What I'm looking for

I am seeking a remote role in customer experience or account support where I can leverage logistics coordination, documentation accuracy, and KPI-driven process improvements to drive client satisfaction and operational reliability.

I am a remote customer experience and account support specialist with over seven years supporting high-volume logistics and commercial accounts, focused on reliable, KPI-driven service delivery. I consistently manage large inquiry volumes and maintain exceptional documentation accuracy.

At FedEx Express I supported high-volume shipment processing, maintained 99% documentation accuracy, resolved delivery discrepancies and coordinated route logistics to meet on-time performance standards. I earned an internal promotion based on consistent performance and reliability.

Previously I coordinated commercial delivery accounts at PDX Inc and provided virtual customer support as an independent contractor, improving tracking procedures, managing payment reconciliation, and sustaining strong client satisfaction through structured workflow optimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

FedEx Express

Oct 2018 - Present (7 years 5 months)

Supported high-volume shipment processing and customer inquiries, maintaining 99% documentation accuracy and resolving delivery discrepancies to improve satisfaction and on-time performance.

Customer Support Logistics Coordination Order Management Documentation Discrepancies KPI Tracking Remote Coordination CRM Systems

Commercial Account Coordinator

PDX Inc

Mar 2021 - Aug 2023 (2 years 5 months)

Coordinated commercial delivery accounts, maintaining 98% on-time fulfillment, improving tracking procedures to reduce operational errors, and managing payment reconciliation and compliance documentation.

Account Management Account Reconciliation Order Management Documentation Client Communication Workflow Optimization KPI Tracking

Customer Support Consultant

Independent Contractor

Jan 2016 - Sep 2018 (2 years 8 months)

Provided virtual customer support for small business clients, managing order tracking, scheduling, and account updates while maintaining strong client satisfaction and organized digital records.

Remote Customer Support Scheduling Account Management Documentation Client Retention