Himalayas logo
Tia simsTS
Open to opportunities

Tia sims

@tiasims

Customer experience and account support specialist with remote logistics expertise.

United States
Message

What I'm looking for

I am seeking a remote role in customer experience or account support where I can leverage logistics coordination, documentation accuracy, and KPI-driven process improvements to drive client satisfaction and operational reliability.

I am a remote customer experience and account support specialist with over seven years supporting high-volume logistics and commercial accounts, focused on reliable, KPI-driven service delivery. I consistently manage large inquiry volumes and maintain exceptional documentation accuracy.

At FedEx Express I supported high-volume shipment processing, maintained 99% documentation accuracy, resolved delivery discrepancies and coordinated route logistics to meet on-time performance standards. I earned an internal promotion based on consistent performance and reliability.

Previously I coordinated commercial delivery accounts at PDX Inc and provided virtual customer support as an independent contractor, improving tracking procedures, managing payment reconciliation, and sustaining strong client satisfaction through structured workflow optimization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

ES

Eisenhower High School

High School Diploma, General Education

High School Diploma from Eisenhower High School in Houston, TX.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Tia sims - Customer Support Specialist - FedEx Express | Himalayas