Markashia Mims

I’m a customer-focused Account Coordination and Operations professional with 4+ years of experience serving as a primary communication liaison between clients and cross-functional teams. I specialize in account onboarding and setup, policy administration, and regulatory & policy compliance, ensuring accurate, timely, and error-free service delivery across remote and operations environments.

In my Sr Customer Experience Rep role, I onboarded and maintained 150+ auto and home insurance policy accounts weekly, educated clients and stakeholders on policy procedures and compliance standards, and proactively monitored accounts to resolve inquiries via phone and email. In my Sr Resolution Coordinator position, I resolved 100+ complex customer disputes and account escalations weekly while meeting SLA targets, coordinating refunds, replacements, and order corrections with operations, logistics, and finance, and using Microsoft Excel for order status visibility and account-level reporting. Earlier, I supported inventory accuracy and compliance through SAP-based inbound/outbound order processing, inventory audits, and detailed operational records that reduced stock discrepancies and improved supply chain efficiency.