Shaelle Pizarro

Verified patient and specimen information, identified missing details, and coordinated resolution before processing. Communicated with internal teams and external facilities to support accurate documentation and timely specimen routing.

Served as first point of contact for incoming service requests, communicating by phone to gather information and coordinate timely responses. Prioritized competing requests and managed multiple workflows while tracking assignments and status updates.

Reviewed healthcare records and specimen documentation for accuracy and completeness in a high-volume clinical workflow. Investigated information discrepancies and followed standard procedures to support reliable service delivery.

Used Salesforce CRM to look up customer information, maintain customer profiles, and track order status to assist shoppers with inquiries.

Maintained accurate specimen identification and documentation across preparation and distribution workflows. Completed quality-control checks according to laboratory procedures and escalated issues as appropriate.

Verified identifying information and documentation; flagged inconsistencies for correction. Organized and routed specimens efficiently while following established procedures.

Documented testing, quality control, and maintenance activities with attention to accuracy and regulatory procedures. Troubleshot laboratory instrumentation and communicated operational issues to support timely results.

Accessed customer information and managed customer profiles in Salesforce CRM; tracked orders to help address customer questions.

Entered and verified patient information and test orders to maintain complete, accurate healthcare records. Trained new team members on workflows, documentation standards, and consistent processing procedures.

Pursuing a B.S. in Health Information Management with an expected graduation in March 2027.

Earned an A.O.S. in Medical Assisting from Mandl School, The College of Allied Health.