Tiana Walker

I’m a detail-oriented administrative professional with over ten years of experience supporting dental office operations, with a strong focus on insurance support and accurate reimbursement. I’m a self-starter who works independently while staying organized and communicative across teams.

In my current role as an Insurance Specialist for Midwest Dental (remote) since Feb 2023, I post insurance payments to accounts accurately using Explanation of Benefits (EOBs). I review EOBs to confirm correct reimbursement, identify denials and payment discrepancies, and collaborate with insurance providers and office staff to resolve claims quickly.

I also research and resolve unapplied credits, payment variances, and outstanding insurance issues to keep accounts accurate and moving. Before that, as an Account Specialist with AB&B Management (Wake Forest, NC) from March 2018 to April 2020, I verified patient insurance eligibility and maintained insurance information and billing details in PMS.

I’m knowledgeable of Eaglesoft, Dentrix, and Dental Vision PMS(s), and I prioritize HIPAA compliance and accurate documentation. My background includes Dental Billing 101 (ADA dental coding and HIPAA compliance), plus Health Administration education, reinforcing my disciplined approach to patient records, insurance communication, and billing accuracy.