Open to opportunities

Jodie Watson

@jodiewatson

Message

Orthodontic billing specialist with expertise in insurance posting and claims management.

United States

Message

What I'm looking for

I seek a patient-focused role in orthodontic billing where I can manage claims, appeals, and AR, work independently, and improve revenue cycle efficiency.

I am an experienced orthodontic billing and insurance coordinator with a proven track record in claims management, payment posting, appeals, and patient financial coordination. I have worked hands-on in orthodontics and general dental settings, improving cash flow, resolving coverage discrepancies, and managing high-volume workloads with attention to detail.

I bring practical knowledge of Cloud9, OrthoFi, Dentrix, and Overjet, plus experience submitting appeals, interpreting EOBs, verifying benefits, and setting up payment arrangements. I am self-motivated, deadline-driven, and committed to delivering accurate, timely results while fostering clear patient and payer communication.

Experience

Work history, roles, and key accomplishments

Current

Appeals Specialist

Current

Rodeo Dental and Orthodontics

Jun 2025 - Present (9 months)

Reviewed and submitted insurance appeals for denied dental claims, analyzed EOBs and medical documentation to support appeals, and communicated with payers, providers, and patients to resolve issues while managing high-volume workloads.

Claims Management Medical Documentation Communicates With Patients Time Management

Insurance Coordinator

Virginia Family Dentistry

May 2024 - Jun 2025 (1 year 1 month)

Verified dental benefits and estimated patient portions, confirmed copays/deductibles/authorizations, contacted carriers to resolve eligibility and coverage discrepancies, and submitted prior authorization requests to ensure timely approval.

Insurance Eligibility Prior Authorizations Carrier Patient Estimates Attention To Detail

Treatment and Financial Coordinator

River City Orthodontics

Apr 2019 - Apr 2024 (5 years)

Managed ortho-specific billing and financial coordination by verifying insurance coverage, presenting treatment plans and payment options to increase case acceptance, submitting pre-authorizations/claims, and overseeing third-party collections to improve cash flow.

Orthodontic Billing Insurance Verification Collections Management Payment Posting

Front of House Manager

Franco’s Italian Restaurant

Apr 2017 - Jan 2022 (4 years 9 months)

Managed front-of-house operations, led staff scheduling and customer service, and maintained operational standards to support restaurant performance.

Team Leadership Customer Service Scheduling Operations Management Conflict Resolution Cash Handling Time Management

General Manager

Mid Atlantic Dairy Queen

Feb 2014 - Jan 2018 (3 years 11 months)

Oversaw restaurant operations including staff management, inventory control, and customer service to drive daily performance and maintain quality standards.