Open to opportunities

Ivonne Sotelo

@ivonnesotelo

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Benefits & eligibility specialist focused on accurate insurance verification.

United States

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What I'm looking for

I seek a role where I can apply insurance verification and billing expertise, collaborate with clinical teams, improve revenue cycle accuracy, and grow with clear advancement and training opportunities.

I am a benefits and eligibility specialist with over 4 years of experience in insurance verification, medical billing, data entry, and financial recordkeeping. I consistently manage coverage and billing for high patient volumes—verifying benefits for 400+ patients monthly, reducing claim rejections, and maintaining a strong revenue cycle for inpatient and outpatient practices.

I collaborate closely with clinical teams to resolve and appeal claim denials and I adapt quickly to new software and workflows. My technical proficiency includes CPT and ICD-10 familiarity, claims processing, Microsoft Office, Google Workspace, QuickBooks, and practice management systems such as Dentrix, EagleSoft, and TheraOffice.

Experience

Work history, roles, and key accomplishments

Current

Billing Assistant

Current

Wellness Institute

Apr 2023 - Present (2 years 5 months)

Manage insurance verification and medical billing for 400+ patients monthly, maintain high billing accuracy, and collaborate with clinical staff to resolve and appeal claim denials to minimize care disruption.

Insurance Verification Medical Billing Appeals Revenue Cycle Management

Bookkeeping Assistant

Bookkeeping by Day

Jan 2020 - Apr 2024 (4 years 3 months)

Assisted with tax preparation, generated 1099s/W-2s, performed bank reconciliations and field audits, and improved accounting record accuracy to 98% while managing vendor invoicing and accounts.

Bookkeeping Bank Reconciliation Tax Preparation 1099 W 2 Processing Vendor Management Auditable Accounting Records Audit Quickbooks

Front Desk Coordinator

New River Dental Center

Mar 2021 - Mar 2023 (2 years)

Scheduled patients, verified insurance benefits and billed insurers daily, handled patient inquiries, and coordinated with teams to ensure treatment schedules and resolve billing issues.

Scheduling Insurance Verification Medical Billing Patient Intake Customer Service Communication