Shannon Sullivan

I’m a detail-oriented dental billing and insurance specialist with strong experience in claims processing, insurance verification, and accounts receivable management. I focus on accurate claim submission, timely follow-up, and clear communication to keep reimbursements moving.

In my most recent role as a Practice Administrator, I managed daily administrative and billing operations for a busy dental practice—verifying patient insurance benefits, preparing and submitting claims, and reducing aging A/R. I also communicated directly with insurance companies to resolve denials and discrepancies, improving overall collection rates.

As an Office Manager, I oversaw front office operations and dental billing processes to support efficient workflow and accurate financial management. I investigated denied or delayed claims, submitted electronic claims, tracked claim status, and coordinated payment plans while explaining treatment costs and benefits to patients.

Earlier in my career, I worked as a dental assistant and supported oral surgery needs, including sterilizing instruments and assisting with patient care. That hands-on clinical foundation helps me stay patient-focused while I handle insurance details, EOB reviews, and billing accuracy with confidence.