Onya User

At The Lobb Law Firm, I built a new claims-verification operations department from the ground up, creating SOPs, documentation standards, and workflows that eliminated a 350-case backlog and reduced processing timelines by 45–55%.

I've managed high-volume legal operations at Christensen Law across CASEpeer, Filevine, and Lead Docket, maintaining 95%+ KPI performance and achieving a 96% lead-to-signed-client conversion rate before being promoted to Pre-Suit Case Manager. I create practical communication templates, coordinate attorneys and external contacts, and resolve client and staff escalations before they reach leadership.

My operations background also spans insurance, healthcare billing, mortgage banking, and financial services. At Rocket Professional, I managed 70–80 active loan files while navigating complex compliance requirements and testing systems and workflows used across the organization.

I'm known for learning platforms quickly, building trust across teams, and turning loosely defined processes into repeatable systems. I hold active Michigan Life, Health & Accident Insurance and NMLS licenses.