Open to opportunities

Ti Ana James

@tianajames1

Message

Dynamic customer service professional with a proven track record.

United States

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a dynamic customer service professional with extensive experience in various roles, including my current position as an Admin Customer Care Representative at ADUSA. My career spans over a decade, during which I have honed my skills in customer order management, conflict mediation, and enhancing customer loyalty through effective communication.

Throughout my tenure at companies like Food Lion and Wells Fargo, I have consistently demonstrated my ability to maintain high service levels while efficiently managing billing coordination and customer interactions. My dedication to providing excellent service has been recognized by both customers and colleagues alike, and I take pride in my ability to resolve conflicts and ensure customer satisfaction.

As I continue to grow in my career, I am eager to leverage my skills and experience to contribute to a team that values customer engagement and service excellence. I believe that my background and commitment to enhancing customer experiences make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Admin Customer Care Representative

Current

ADUSA

Nov 2023 - Present (1 year 7 months)

Provided remote direct support to store personnel and customers, ensuring proper service levels were met based on contact center hours. Enhanced customer loyalty through engagement via phone and email, providing clear information and direction to address concerns.

Customer Service

Collection Agent

Statewide Collection Service

Nov 2021 - Present (3 years 7 months)

Tracked assigned accounts to identify outstanding debts and planned courses of action to recover payments. Located and contacted debtors to inquire about their payment status and negotiate resolutions.

Communication Negotiation

Teller

Wells Fargo

Oct 2018 - Present (6 years 8 months)

Provided primary customer care at the teller line, processing various transactions for customers. Maintained and balanced a cash drawer, ensuring accurate cash handling. Conducted basic services and account maintenance for customers.

Customer Service Balancing

Customer Service Lead

Food Lion

Jan 2013 - Present (12 years 5 months)

Managed register operations, including checking IDs for age-restricted items and completing assigned tasks. Oversaw daily needs for customers and employees, handling tasks such as counting tills and the safe, managing NC Lottery and Western Union transactions, and assigning breaks.