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Tiago Costa

@tiagocosta3

Customer Support Specialist at Hims & Hers supporting customers in a foreign language and consistently earning 100% QA evaluations.

Portugal

Message

Customer Support Specialist passionate about helping people, solving problems, and delivering great customer experiences. Experienced in English-language support, clear communication, and case resolution. Also interested in copywriting, digital content, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Hims & Hers

Provide support to customers and end users in a foreign language, ensuring clear and professional communication. Log and escalate requests, questions, and complaints to relevant departments, and follow up until resolution, consistently achieving multiple 100% QA evaluations each week.

Customer Support Communication Skills Problem Solving Escalation Management Quality Assurance

Head of Planning

Juniscap Business Solutions

Jan 2024 - Jan 2025 (1 year)

Defined and coordinated content planning for distribution across different communication channels. Ensured content aligned with objectives and target audiences, optimized schedules, shifts, and team allocation, and collaborated with departments to ensure process efficiency.

Content Planning Team Coordination Scheduling Cross Functional Collaboration Process Optimization