Open to opportunities

Thuthukile Mzimela

@thuthukilemzimela

Message

Dedicated customer-service professional skilled in UIF legislation, compliance, and high-volume call handling.

South Africa

Message

What I'm looking for

I seek a public service role where I can apply UIF and compliance knowledge, deliver empathetic citizen support, and grow in regulatory and administrative responsibilities.

I am a dedicated, results-driven customer service and administrative professional with extensive experience in call handling, client verification, and public-sector legislation compliance, including the UIF Act, UIF Contributions Act, PFMA, POPIA, and Treasury Regulations. I have a strong commitment to Batho Pele Principles and a proven record of delivering empathetic, efficient service under pressure in banking and retail call/transaction environments.

I bring solid administrative skills—record keeping, data capture, CRM and MS Office proficiency—and demonstrated strengths in interviewing, conflict management, and regulatory compliance. My practical achievements include managing high call volumes at Nedbank, accurately processing financial transactions at PNA, and participating in compliance training to support transparent, accountable service delivery.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Nedbank

Mar 2023 - Nov 2024 (1 year 8 months)

Provided screening and call-handling services for banking clients, verifying customer details per POPIA and escalating applications accurately while maintaining PFMA-aligned controls and Batho Pele service standards.

Customer Service PFMA Controls CRM Systems MS Office Conflict Resolution

Cashier

PNA Ballito

Jan 2017 - Dec 2021 (4 years 11 months)

Processed financial transactions and reconciliations with accuracy and integrity, maintained daily sales records, and resolved customer complaints in line with PFMA and Batho Pele customer care principles.

Reconciliations Customer Service MS Office Record keeping Conflict Management

Call Centre Support

Nedbank

Jan 2013 - Dec 2016 (3 years 11 months)

Assisted customers with general inquiries and claim queries, applied professional telephone etiquette and compliance with internal guidelines to resolve issues and build client relations.

Customer Support Query Resolution Compliance Punctuality

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Bachelor of Commerce, Accountancy

Bachelor of Commerce in Accountancy studies providing a foundation in financial management, PFMA, and UIF Contributions Act compliance; currently in progress (3rd year).