Thu Nguyen

Managed a team of 10 technicians, overseeing scheduling and resolving conflicts to foster an inclusive work environment. Regularly purchased supplies and managed inventory, placing orders bi-weekly to ensure continuous availability for salon operations. Collaborated with three owners to identify operational needs and propose customized solutions, successfully streamlining processes.

Supervised the training of two new receptionists on the salon's booking system, significantly streamlining the client booking process. Organized daily schedules for over 100 clients, ensuring excellent customer service and smooth transitions between appointments. Effectively communicated with clients and relayed information to technicians, contributing to increased sales and client satisfaction.

Improved client retention by 80% through proactive consultations on various nail treatments and designs before visits. Developed and implemented efficient booking systems for 20 staff members, simultaneously fostering a positive working environment. Scheduled nail appointments for over 500 current and prospective clients on a weekly basis.

Grade: 3.46

Activities and societies: Vice President of Philanthropy (Fall 2023) and Fall Philanthropy Chair (Spring 2023) for Delta Zeta, organizing events and raising over $27,000 for charity. Active Member of Asian Business Student Association and Bauer Finance Student Association, participating in community clean-ups, professional development workshops, and enhancing understanding of financial markets.

Pursuing a Bachelor of Business Administration with a dual specialization in Finance and Marketing. Gaining comprehensive knowledge in financial markets, strategic decision-making, and marketing principles. Expected to graduate in May 2025.